Insight as a Service
Last updated 2024-10-01
Let’s unleash the power of raw data with Addovation Insight
Service Description
A modern organization creates a lot of raw data. The challenge is to sort, organize and to present this raw data into information relevant for follow up, prognosis and decision making.
There are solutions in the market today for solving this issue, but there is a lot of know-how that goes into collecting the correct type of data and integrating different solutions. If the technical layer is setup in the wrong way, there might be performance issues or even errors in the data collection, which can affect the reliability of the service.
At Addovation, we combine our long knowledge and experience around ERPs and analytics to offer this service. The service includes an analytics and reporting platform, preconfigured for IFS ERP. It seamlessly integrates with your existing IFS infrastructure and is built on Microsoft Fabric. Using Microsoft Power BI, the service provides immediate access to critical business insights through Addovation prebuilt reports, KPIs, and data visualization.
Key Features and Benefits
QuickStart
- Feature: A ready platform in Microsoft Fabric with integrated data extraction from IFS
- Benefit: Achieve faster implementation, allowing your organization to start realizing the benefits of comprehensive data analytics quickly, reducing setup time and maximizing efficiency
A fast way to insights
- Feature: Get immediate insights with a set of pre-built reports and KPIs
- Benefit: Save time and resources, enabling faster, data-driven decision-making from day one
Harness the Power of Power BI
- Feature: Utilize Microsoft Power BI for powerful data visualization and reporting
- Benefit: A widely used tool from a trusted product vendor, that ensures ease of use, familiar interface and easy adoption
A flexible solution
- Feature: Further customize and build your own reports to meet specific business needs and add more future data sources
- Benefit: Ensures that your analytics solutions can adapt to evolving requirements, providing long-term value
AI Ready
- Feature: Utilize the included data lake to manage vast amounts of structured and unstructured data for advanced analytics
- Benefit: Provides a scalable solution for diverse data types, supporting AI initiatives
Future-proof
- Feature: Microsoft Fabric provides a unified platform that integrates data engineering, data warehousing, analytics, and AI capabilities in a single environment
- Benefit: This architecture reduces the complexity of managing multiple tools and platforms, ensuring your solution can easily adapt to future technological advancements without requiring a complete overhaul
Included in the service
Service scope and responsibilities
The service contains activities and a scope that is suitable for most customers. The solution from Addovation consists of three main components:
a) The analytic platform based on Microsoft Fabric, configured to support analysis areas, such as Finance, included data loading from source systems
b) Prebuilt data load interface supporting IFS Application 10 and IFS Cloud
c) Prebuilt Finance reports to support a quickstart for customers basic needs. You are free to use them as they are or use them as a base for further development.
The Service which Addovation is offering and supporting during the life cycle is a+b, that is the analytic platform and interface to IFS.
Prebuilt reports (c) is an addon to the service offered to the customer to get started. The reports are free to use and Customer are free to further develop these reports.
Service establishment
The following activities are a part of the establishment of the service
Governance and operations
- Monitoring and operations of included services and components
- Service desk for incidents and service requests related to the service
- Governance and life-cycle management (Updated versions of the service)
Data sources included in the service
The following data sources are included in the scoope of establishing the service:
- IFS ERP
Service availability
- Agreed availability 99,5%
Service Level Agreement
Customer have the right to report incidents and outage as well as service requests.
Addovation will evaluate the categorized Severity Level, in cooperation with the Customer, and change the Severity level if needed.
Response Time is measured between the time a user reports an Incident and the time Addovation have initiated analysis and/or error correction to that Incident.
| Severity | Response Time | Description | |
|---|---|---|---|
| 1 | Critical | 4 hours (office hours) | Complete outage. Critical impact on the business and all users. Loss of critical system or a critical function. Loss of critical application |
| 2 | High | 8 hours (office hours) | High impact on business and a majority of users. Reduction of a critical system or a critical function. Loss of a non-critical application. |
| 3 | Medium | 16 hours (office hours) | Medium impact on business and affecting some users. Reduction of a non-critical system, function or application |
| 4 | Low | 5 days (office hours) | Low impact on business and affecting single users. Reduced functionality in non-critical services. All cosmetic and documentation errors and other minor errors |
Office hours are weekdays, Monday to Friday, between 08:00-17:00 CET/CEST, excluding national holidays.
Any work that is outside of the suppliers responsibility for this service is based on Time & Material.
Add-ons to the service
To support a short time to market and make it easy for customers to “get started” Addovation is offering a number of reports for each analysis area. The purpose of these reports is to be generic and suit most customer needs on a basic level. The customer have flexibility to use these reports and to customize them or build new ones. The reports are based on Power BI but the Service supports other end-user BI tools as well. The following reports are available:
- Finance
Income Statement (P&L) summarizes a company’s revenues, expenses, and profits over a period of time, showing how well it generates profit from its operations. It highlights net income by subtracting total expenses from total revenues.
General Ledger is the main record of a company’s financial transactions, organized by accounts such as assets, liabilities, revenues, and expenses. It tracks all debits and credits, ensuring the accounting equation stays balanced and serves as the basis for preparing financial statements.
Balance Sheet is a financial statement that shows a company’s assets, liabilities, and equity at a specific point in time, following the formula: Assets = Liabilities + Equity. It provides a snapshot of the company's financial health.
Customers responsibility
During establishment of the service
- Depending on hosting scenario for Customers IFS, one component for this service must be installed in the same environment as the ERP-environment. The setup and configuration of this component might require any 3rd-party (if using other outsourcing partner) or internal technical resources at customer (for self hosting)
During delivery of the service
- Depending on hosting scenario for Customers IFS, one component is placed within the current ERP-environment. Monitoring and troubleshooting of this component might include assistance from Customers internal resources, or 3rd-party outsourcing partner.
- Any other additional tool or service for visualization of data
Price model
| Activity | Price model |
|---|---|
| Service establishment | One time fee |
| Addovation Insight as a Service (Based on number of users, capacity and performance) | Monthly fee |
| Service Requests | Time & Material |
Service requirements
The following dependencies and requirements must be fulfilled for full functionality of the service:
| Requirement of dependency | Comment |
|---|---|
| Applicable versions IFS | IFS Cloud (any Release Update) or IFS Applications 10+ (any UPD) Addovation guarantees compatibility for each new Release Update at latest 1 month after Release to Market (RTM). |
| External data source | The external data source (eg IFS database) must be online and reachable for the service, to ensure data export |
| Credentials | Any credentials needed for accessing the data source must be supplied by the Customer |
| On-premises data gateway | An additional virtual machine might be needed depending on hosting scenario, installed in the same environment as the data source. |
Release Notes
| Version | Date | Comment or change |
|---|---|---|
| 1.0 | 2024-10-01 | First published version |