Integration Platform as a Service - Addovation Managed Integration

Last updated 2025-12-19

Provides a fully managed integration environment delivered as a subscription

Service Description

Addovation offers a managed Integration Service. It's a fully outsourced, end-to-end integration capability. Instead of the customer buying, hosting, maintaining, and supporting their own integration platform, the Addovation provides integration as a service — including the platform, tooling, operations, support, and ongoing enhancements.

It transforms integration from a technically complex, high-maintenance activity into a consumable, reliable, and scalable managed service.

By using an Integration Partner’s Managed iPaaS service, customers get:

  • A fully managed integration platform
  • Experts building and maintaining all integrations
  • High availability and guaranteed SLAs
  • Rapid onboarding of new systems and processes
  • Reduced risk, cost, and operational load
  • A strategic partner who ensures integrations evolve with the business

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Key Features and Benefits

Fully Managed Infrastructure

  • Feature: Addovation handles all setup, upgrades, scaling, backups, and high availability — no need to maintain servers or middleware.
  • Benefit: Frees your IT team from infrastructure management so they can focus on business logic and integrations that add value.

Automatic Updates & Security Patching

  • Feature: Vendor continuously updates the platform to meet compliance and security standards.
  • Benefit: Always have the latest features and security protections without the downtime or manual patching effort.

Centralized Monitoring, Governance & Support

  • Feature: Managed service includes dashboards, error handling, SLAs, and 24/7 vendor support.
  • Benefit: Ensures reliability and compliance without requiring in-house specialists.

Cost Predictability

  • Feature: Pricing is typically subscription-based or SLA-driven, covering platform hosting, support, and maintenance.
  • Benefit: Lower and more predictable TCO: No need for hardware, licenses, or in-house specialists.

Focus on Core Business

  • Feature: The customer consumes integration as a service — focusing on using data and automation, not managing tools.
  • Benefit: Faster innovation: Your teams can focus on digital transformation, analytics, and business outcomes instead of plumbing.

Included in the service

Service scope and responsibilities

The service contains activities and a scope that is suitable for most customers. The solution from Addovation consists of three main components:

  1. Platform Hosting & Management Addovation hosts and operates the entire iPaaS platform (e.g., Boomi, Azure Integration Services).
  • Handles uptime, performance, patching, upgrades.
  • Ensures scalability for spikes in system traffic.
  • Provides SLAs for availability and response times.

Value for customer: No infrastructure to manage — reduced complexity and lower operational overhead.

  1. Integration Development & Implementation Addovation designs, builds, and deploys integrations, APIs, and workflows using best practices and reusable frameworks.
  • API design and governance.
  • Data transformation and mapping.
  • Event-based, real-time, and batch integrations.

Value for customer: High-quality integrations built by certified experts — faster time-to-market.

  1. Monitoring, Support & Incident Management Addovation continuously monitors all integration flows and resolves issues proactively.
  • Monitoring and alerting.
  • Root-cause analysis and resolution.
  • Logging, retries, failover, and performance tuning.

Value for customer: Strong reliability and stability with guaranteed SLAs — fewer business disruptions.

  1. Lifecycle & Change Management Addovation manages changes across all integrated systems.
  • API version changes and endpoint updates.
  • Platform upgrades and new feature deployment.
  • Business process updates requiring integration changes.

Value for customer: Integrations stay up to date — no technical debt or hidden maintenance burden.

  1. Security, Compliance & Governance Addovation ensures the environment and integrations comply with data protection and industry standards.
  • Central identity, encryption, and access control.
  • Compliance with GDPR, ISO, SOC2.
  • Secure API management and audit trails.

Value for customer: Lower security risk — peace of mind that sensitive data is protected.

  1. Cost Predictability & Flexible Consumption Model A subscription-based pricing model covers the platform and the services.
  • Predictable monthly or annual fees.
  • Scaling up or down based on business needs.
  • No capital expenditure or licensing management.

Value for customer: Lower and predictable TCO — integration becomes an operational expense, not a capital burden.

Service establishment

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Governance and operations

For details, contact Addovation.

Price model

For details, contact Addovation.

Service requirements

For details, contact Addovation.

Release Notes

Version Date Comment or change
1.0 2025-12-19 First published version