eDelivery (Peppol)
Last updated 2024-08-27
Addovation enables electronic transfer of invoices from suppliers and to customers utilizing the Peppol network
Service Description
Peppol (Pan-European Public Procurement Online) is an electronic data interchange (EDI) framework that enables businesses and government entities to exchange procurement documents in a standardized format. The EU backed project was launched in 2008 and aims to streamline and facilitate cross-border electronic procurement.
The Peppol Network is created by hundreds of Peppol-certified Service Providers around the world, together with a single centralized addressing component, that connect together in compliance with the Peppol Interoperability Framework. They securely distribute message content between buyers and suppliers, based on a four-corner model.
Key Features of Peppol
Interoperability: ensures that different e-procurement systems can work together seamlessly, regardless of the country or specific system used. This is achieved through a common set of technical standards.
Standardized Documents: standardized format for various procurement documents such as invoices, purchase orders, and shipping notices, simplifies the exchange of information
Network: The Peppol network consists of access points (APs) that serve as gateways for organizations to send and receive electronic documents. These APs are managed by certified service providers.
Peppol BIS: Business Interoperability Specifications (BIS) are the standardized specifications for business processes and document exchange within Peppol.
Security and Reliability: Peppol uses secure communication protocols and ensures the integrity and authenticity of exchanged documents.
One of the primary uses of Peppol is electronic invoicing. Businesses can send and receive invoices electronically, reducing paper use, minimizing errors, and speeding up the payment process.
Benefits of using Peppol
Cost Savings: Reduces the costs associated with manual processing of documents and minimizes errors.
Efficiency: Speeds up procurement and invoicing processes by automating and standardizing them.
Compliance: Helps organizations comply with national and EU regulations regarding electronic procurement and invoicing.
Accessibility: Allows businesses of all sizes to participate in cross-border trade by providing an easy-to-use, standardized system.
Peppol is increasingly being adopted globally beyond Europe, with countries like Australia, New Zealand, and Singapore implementing Peppol-based e-invoicing frameworks. This global adoption underscores Peppol's potential as a universal solution for electronic procurement and document exchange.
Our offering
Addovation acts as a service provider in the Peppol network. In practical terms, this means that Addovation operates the necessary infrastructure, acts as a supports layer and follows the development around Peppol to stay compliant and up-to-date to the Peppol standards.
During our onboarding, Addovation makes sure that your ERP can communicate with the Peppol network.
Once onboarded, our organization around Peppol makes sure any issues are detected and managed. We follow the development around Peppol very closely, which means any new requirements, software and other factors is coordinated by Addovation.
Key highlights:
- Competent partner for connecting IFS and Oracle Netsuite to Peppol
- Peppol connectivity hosted and operated by Addovation
- Components and services confirming to OpenPeppol SLA requirements
- Service desk for any issues or questions
- Active member contributing to the development of Peppol
Why use Addovation:
Experience Our long experience working with IFS Cloud and Oracle NetSuite will give you ease of mind during onboarding and delivery of the service. We make sure your ERP can send and receive according to the Peppol standard.
Flexibility Depending on requirements for other types of functionalities around Peppol, Addovation can implement services from other suppliers if necessary.
Ecosystem There are more services available around IFS Cloud and Oracle NetSuite as Addovation aims to be a one-stop-shop for the most common services around ERP.
Service Onboarding
Addovation will manage the onboarding to the service which involves the following activities:
- Project management for implementation
- Enablement and configuration of connection between Customer ERP and Addovation eDelivery (Peppol) service
- Ensure the customer ERP is configured to use correct format for Peppol
- Testing and verification
Customers responsibility
The following defines any responsibilities for the Customer:
During onboarding
- Any initial Peppol registration during onboarding
- Contact person at Customer for any coordination around electronic documents
During delivery of the service
- If any errors occur on a specific electronic document, Addovation might need assistance from the Customer to troubleshoot and mitigate the issue
- If changes of the Peppol standard occurs that involves any development or work in the Customers ERP, this might generate work according to Time & Material. If the ERP is not managed by Addovation, the Customer coordinate with the 3rd party.
Service variants
The service has several variants depending on the need for sending and receiving and what type of documents that will be sent using Peppol:
Peppol pre award
- No support for pre award services yet.
Peppol post award
The following document types are supported (General Availability). Additional document types will be supported in the future:
Document type Supported Peppol BIS Billing v3 Invoice UBL ✓ Peppol BIS Billing v3 CreditNote UBL ✓
Peppol Addressing and Capability look-up
- Peppol "ACL" related services for look-up functionality, planned general availability 2025.
Service availability
The following table details the SLAs and any technical limitations for the service (conforming to Peppol standard for Service Providers).
| Service aspect | Post-award procurement | Addressing and Capability look-up (TBD) |
|---|---|---|
| Availability (monthly average) | 99,5% | 99,5% |
| Business Documents max size | 100 MB | Not applicable |
Service Level Agreement
Customer have the right to report incidents and outage as well as service requests.
Addovation will evaluate the categorized Severity Level, in cooperation with the Customer, and change the Severity level if needed.
Response Time is measured between the time a user reports an Incident and the time Addovation have initiated analysis and/or error correction to that Incident.
| Severity | Response Time | Description | |
|---|---|---|---|
| 1 | Critical | 4 hours (office hours) | Complete outage. Critical impact on the business and all users. Loss of critical system or a critical function. Loss of critical application |
| 2 | High | 8 hours (office hours) | High impact on business and a majority of users. Reduction of a critical system or a critical function. Loss of a non-critical application. |
| 3 | Medium | 16 hours (office hours) | Medium impact on business and affecting some users. Reduction of a non-critical system, function or application |
| 4 | Low | 5 days (office hours) | Low impact on business and affecting single users. Reduced functionality in non-critical services. All cosmetic and documentation errors and other minor errors |
Office hours are weekdays, Monday to Friday, between 08:00-17:00 CET/CEST, excluding national holidays.
Any work that is outside of the suppliers responsibility for this service is based on Time & Material.
Documents
Release Notes
| Version | Date | Comment or change |
|---|---|---|
| 1.1 | 2024-10-14 | Clarification BIS UBL support |
| 1.0 | 2024-08-26 | First published version |